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your ticket has been closed

I accidentally click the closed button n they responded that my ticket is closed.. what do u mean by that... I just emailed them my billing and shipping add.. n they gave me a ticket no... but when I just finished sending them my message I accidentally click the closed button..:is the transaction with you totally closed I mean do I need to cancel my order...through PayPal. Need explanation pleaseThank you...luz aoki

1 person has this problem

I am trying to return my glasses and have the right lenses put in.
Please reopen or cancel the ticket. I intended to order lenses with the frames, so it's a good thing you caught this. Can you just hold my order until after my eye exam? Then I can send you that info, you can reopen the order, and finish it up. If need be, ask a supervisor if this is ok to do. Thanks!
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