Q1. What do I need before placing an order for prescription glasses?
A1: To purchase a pair of prescription glasses, all you need is your eyeglass prescription and your pupillary distance (or PD). Have no idea of what we're talking about? Don’t worry! We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.
Q2. How do I place a purchase order for prescription or non-prescription glasses?
A2: Once you’ve found a frame you love, simply click the Orange "select lens" button on any product page to add it to your order. During checkout, you will be asked to select the type of glasses you would like to purchase. Click here to see details.
Q3. How do I submit my eyeglass prescription?
A3: You can choose to enter your prescription directly on the website during checkout, upload the prescription on the order page, or email a picture or scan of the prescription to email@example.com. Please include your name and order number in the email. If you placed the order for someone else, please be sure to include both your name and the name of the patient listed on the prescription.
Q4. How do I change or cancel my order?
A4: We process orders rather quickly but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to give us a call at 1-855-202-0123, Mon–Fri, 9am–5pm ET, or email us at firstname.lastname@example.org. Please include "Change/Cancel Order" and "order number" in the subject of the email.
If we are unable to cancel or make the requested change to your order before it ships to you. You can return it and reorder.
Q5. I need my glasses fast! Can I pay for expedited shipping?
A5: If for any reason you need to receive your glasses fast, please choose the expedited shipping. Please notice it only for fast delivery. We may not shorten the process time.
Q6. I’m having trouble with the website. Help!
A5: If the website is giving you trouble, we first recommend that you sign out of your account (if applicable), close out of the browser you are using, and try opening our website in a different browser. We’ve found that customers using Firefox as their web browser tend to have more issues with the site, whereas customers using Safari or Chrome have the least. If you continue to have issues, or if you are having any trouble, please contact us at service@GlassesShop.com