Q1. Which countries do you serve?
A1: We cooperate with world-renowned express companies such as USPS/FEDEX and guarantee safe and timely delivery of your glasses. We are also glad to ship to international customers and to APO/FPO address. Click here to see details.
Q2. Will I be charged for any extra payment expect for the products and shipping charges?
A2: A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it. It may take 7-10 business days.
Q3. How do you handle shipping delays?
A3: From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.